Shipping policy

Shipping Policy – Meda Ceylon International Pvt Limited

Effective Date: 2026

Company Name: Meda Ceylon International Pvt Limited

Thank you for shopping with Meda Ceylon. We take great care in packaging and shipping our 100% pure Sri Lankan herbal teas, traditional porridges, and natural wellness products safely to your doorstep. Please review our shipping policy below for details on delivery timeframes, rates, and procedures.

1. Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation.
Once your order has been dispatched, you will receive a notification containing your tracking details (via Sri Lanka Post or our partner couriers) so you can monitor your shipment's progress.

2. Local Shipping (Sri Lanka)

Delivery Partners: We ship islandwide using trusted courier services and Sri Lanka Post.
Estimated Delivery Time:
- Colombo & Suburbs: 2 to 3 business days.
- Outstation / Regional Areas: 3 to 5 business days.
Shipping Fees: Calculated at checkout based on your delivery address and order weight. Free shipping promotions may apply during special store campaigns.

3. International Shipping

Global Delivery: As an international business, we proudly ship our authentic Ceylon herbal blends to wellness enthusiasts worldwide.
Delivery Partners: Handled via registered international airmail or expedited international courier services.
Estimated Delivery Time: Typically ranges from 10 to 21 business days, depending on the destination country and customs clearance procedures.
Customs, Duties, and Taxes: International orders may be subject to import duties, taxes, and customs fees levied by the destination country's customs department. Meda Ceylon International Pvt Limited is not responsible for these additional charges, and customers are advised to check with their local customs office for specific regulations.

4. Incorrect Address or Delivery Issues

Please ensure that your shipping address and contact phone number are entered correctly at checkout. We are not liable for delays or lost packages resulting from incomplete or incorrect addresses provided by the customer.
If a package is returned to us due to failed delivery attempts or incorrect details, additional shipping fees may apply to re-dispatch the order.