Return & Refund Policy – Meda Ceylon International Pvt Limited

Effective Date: 2026

At Meda Ceylon, we take great pride in providing 100% pure, high-quality Sri Lankan herbal products and wellness blends. Because our items are food and herbal consumables, we maintain specific guidelines to ensure safety, quality, and customer satisfaction.

1. Eligibility for Returns & Exchanges

Due to health, safety, and hygiene standards, we generally do not accept returns or exchanges on consumable products (such as herbal teas, porridge mixes, and wellness powders) once they have been opened or unsealed, unless they meet the criteria below.

You are eligible for a replacement or a full refund if:

• Damaged or Defective Items: The product arrived damaged, ripped, or broken during transit.

• Incorrect Item Received: You received a completely different item from what you ordered on our store.

• Expired Product: The product delivered to you was past its stated expiration date.

2. Reporting an Issue (Timeframe)

If you encounter any of the issues listed above, you must notify us within 7 days of receiving your order.

• To file a claim, please contact our support team at our official email or via WhatsApp along with your Order Number and clear photographs of the damaged or incorrect item as received.

3. Refund Process

• Once your claim is reviewed and approved, we will notify you via email or message.

• If a refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment (or bank account) within a standard timeframe of 5 to 7 business days.

• Shipping fees are non-refundable unless the return is a result of our direct error.

4. Non-Returnable Items

• Opened, unsealed, or partially consumed herbal teas, porridges, or botanical powders.

• Items damaged due to improper storage or mishandling by the customer after delivery.